Imagine a software based solution that can route TTY and RTT calls from any of the 29 million Americans who are deaf and hard of hearing.
SimpliciTTY integrates seamlessly with existing office or call center equipment, putting you in touch with your clients or customers immediately. Because SimpliciTTY requires minimal training and minor adjustments to current call flow operations, your customers will only notice the improvement to your service.
When a TTY/RTT call is received, the SimpliciTTY Server version of the software verifies the call (it can screen out voice callers using the TTY/RTT number), then finds an available employee or call center agent on the network. That employee or call center agents computer; which has the client version of SimpliciTTY running minimized in the the background, recognizes the incoming TTY/RTT call and opens a dialog screen, enabling timely and efficient communication. No dedicated TTY/RTT machine needed.
Text calls placed and received with SimpliciTTY are secure. If the users decided to archive TTY/RTT conversations, NexTalk doesn't store these TTY/RTT conversations as standard ASCII text, they are stored as code, which means if anyone did break into your servers and harvest the files, they would not see text, just code; and they cannot convert that code to ASCII text unless they have our source code. Companies can decide which level of security and information retention they want with the SimpliciTTY program. In a health care environments, minimal information is retained so as to be HIPAA compliant.
SimpliciTTY is available for the following applications:
SimpliciTTY Call Center
As the name suggest, SimpliciTTY Call Center was designed for receiving TTY/RTT calls in a call center. SimpliciTTY Call Center will work with any phone system or ACD and allows TTY/RTT calls to be tracked and Quality Controlled just like voice calls. SimpliciTTY Call Center can be installed on as many computers in the call center as you wish, the number of licenses you purchase equates to the number of login credentials. Additionally, SimpliciTTY Call Center can serve multiple locations from a single system. Learn more....
SimpliciTTY SaaS is design to provide Value Added Resellers (VAR’s) with a turnkey TTY/RTT solution that they can bundle with the other call center equipment and software they are providing to their clients. SimpliciTTY SaaS allows the VAR to create virtual sub domains under their primary domain, allowing them to be able to provide hosted services to their clients. SimpliciTTY SaaS includes the ability to control license files by sub domain and includes reporting for each sub domain. SimpliciTTY SaaS was designed to be monetized. Contact NexTalk to learn more...
SimpliciTTY Office provides medium to large size offices with the ability to receive incoming TTY calls on their computers. Much like SimpliciTTY Call center, SimpliciTTY Office uses the existing office LAN to route TTY/RTT calls to office employees. No special equipment is needed, and like SimpliciTTY Call Center, the SimpliciTTY Office software can be installed on as many computers in the office as the client likes. The number of licenses purchased determines the number of login credentials for the client. Learn more....
SimpliciTTY Simplifies and Improves your Communication
Additional options include 32-bit telephony, 64-bit telephony, Virtual Server (SIP/VoIP dongles).
Communication Software for the Deaf
Hard of Hearing and Non-English Speaking